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BonusUP Client Terms

BonusUP Client Terms

1. General provisions

  1. These Terms define the rules for using BonusUP and electronic services provided to Clients participating in the bonus programme available at venues cooperating with the Operator.
  2. The service is operated by `Jacek Wójcik`, NIP: `879-199-42-01`, contact e-mail: `kontakt@bonusUP.eu`, hereinafter the `Operator`.
  3. The Terms are made available free of charge before Account creation and throughout service provision in a form that allows downloading, saving and replaying.
  4. Use of BonusUP requires acceptance of these Terms and the Privacy Policy.

2. Definitions

  1. `Client` means a natural person using BonusUP to collect and redeem cashback and bonuses at participating venues.
  2. `Venue` means a venue cooperating with the Operator, in particular a club, bar, restaurant or similar catering or entertainment venue.
  3. `Cashback` means a PLN monetary value assigned to the Client Account in connection with purchases made at a given Venue.
  4. `Starter Bonus` means a one-time bonus granted at a Venue after meeting the first purchase threshold.
  5. `Second Bonus` means a one-time bonus granted at a Venue after meeting system conditions for the second threshold, in particular after e-mail confirmation.
  6. `QR Code` means a code generated by BonusUP to identify the Client in the system.
  7. `Account` means the Client's individual BonusUP profile.
  8. `Electronic Services` include Account maintenance, transaction history, cashback balance, e-mail and SMS communication and marketing functions.

3. Technical requirements

  1. BonusUP requires an Internet-enabled device, an up-to-date browser, a Polish mobile phone number and, for some functions, an active e-mail address.
  2. The Operator may use additional security measures during registration or login, including anti-bot mechanisms.

4. Registration and Client Account

  1. Creating an Account requires a Polish phone number, password and SMS code confirmation.
  2. An e-mail address is not required for registration but may be added later in the Client panel.
  3. The e-mail address must be confirmed by clicking an activation link sent by the Operator.
  4. After successful e-mail confirmation, re-verification of that address is not possible.
  5. The Client must provide true, current and complete data and must not share Account access with third parties.
  6. The Client is responsible for keeping login credentials, password and QR Code secure.

5. Scope of services for Clients

  1. The Client may view participating Venues, transaction history, cashback balances per Venue, display the QR Code, redeem cashback according to a Venue's rules, add and confirm e-mail, manage SMS marketing settings and initiate Account deletion.
  2. Cashback is assigned separately for each Venue.
  3. Cashback and bonus values depend on the settings configured by the relevant Venue.
  4. The Operator does not guarantee cashback or a bonus if the transaction was not properly registered or the Venue cannot currently add cashback under system rules.

6. Cashback and bonus rules

  1. Cashback and bonuses are promotional and may be used only under the programme rules of the relevant Venue.
  2. The Client may redeem cashback only up to the available balance assigned to that Venue.
  3. Redemption may require showing the QR Code or another identifier provided by the system.
  4. Cashback, bonuses and QR Codes may not be sold, transferred or shared with third parties.
  5. Cashback is not exchangeable for cash unless mandatory law provides otherwise.
  6. The Starter Bonus and Second Bonus may each be granted only once at a given Venue.
  7. The Starter Bonus may be granted after a single transaction at least equal to the Venue's threshold.
  8. The Second Bonus may be granted after meeting system conditions, in particular e-mail confirmation and a further qualifying transaction or one higher qualifying transaction.
  9. Detailed bonus amounts and thresholds are configured for each Venue or result from current system defaults.

7. E-mail and SMS communication

  1. The Operator may send messages concerning the Account, security, activation, password reset, e-mail confirmation, Account deletion, transactions and the bonus programme.
  2. Marketing campaigns sent by Venues through BonusUP are limited to a maximum of 2 e-mails and 1 SMS per 7 days from one Venue to one Client.
  3. The Client may enable or disable SMS messages from a selected Venue or globally for all Venues.
  4. The application does not provide an option to disable advertising e-mails sent by Venues through BonusUP.
  5. Disabling SMS does not affect messages necessary to provide services, including security, activation, password reset, e-mail confirmation and Account deletion confirmation.

8. Account deletion

  1. The Client may initiate Account deletion from the user panel.
  2. Account deletion requires providing and previously confirming an e-mail address because the confirmation link is sent there.
  3. Clicking the link sent to the confirmed e-mail address confirms deletion and may complete the operation without an additional confirmation step.
  4. Account deletion ends access to Account services and removes data within the scope provided by the system and applicable law.

9. Client prohibitions

  1. The Client may not use BonusUP unlawfully or contrary to the Terms, attempt unauthorised access, impersonate others, provide unlawful or offensive content, or use the QR Code or system functions to obtain undue benefits.

10. Complaints

  1. Complaints about Electronic Services may be submitted to `kontakt@bonusUP.eu`.
  2. A complaint should include data identifying the Client, a description of the problem and, if possible, the date and circumstances.
  3. Complaints will be handled without undue delay, no later than 14 days from receipt unless additional information is required.

11. Liability

  1. The Operator uses due care to keep BonusUP operating properly and securely.
  2. The Operator is not liable for force majeure interruptions, the Client's device or Internet connection, sharing login data or QR Code, or business decisions of Venues, including cashback amounts, bonuses, product availability and redemption conditions.
  3. Mandatory consumer rights are not excluded or limited.

12. Personal data

  1. The Operator is the controller of Client personal data for Account maintenance and Electronic Services.
  2. Detailed rules are described in the BonusUP Privacy Policy.
  3. For marketing activities conducted by Venues through BonusUP, a Venue may be a separate controller or joint controller depending on the processing purpose and model.

13. Changes to the Terms

  1. The Operator may amend the Terms for important reasons, including legal changes, development of BonusUP, business model or security changes, or clarification of provisions.
  2. The Operator will inform Clients about changes in advance through the service or electronically.
  3. If the Client does not accept the changes, the Client may stop using the services and delete the Account.

14. Final provisions

  1. Polish law applies to these Terms.
  2. Matters not regulated herein are governed by generally applicable law.
  3. Invalidity of any provision does not affect the validity of the remaining provisions.